Clik here to view.
Let Your Approach to Transition Be an Easy One
You have developed a sourcing strategy to engage a capable service partner for delivery of IT or business process services. You hired a reputable advisor to consult with your team to guide you through...
View ArticleClik here to view.
Social, Mobile, Analytics and Cloud: A SMAC in the Face for Industrial-Age...
It’s no secret that our mobile devices and social networks are rapidly transforming our relationships with people and data. Analytics have driven customer intimacy to previously impossible levels; the...
View ArticleClik here to view.
Big Data Trends 2014: New Uses, New Challenges, New Solutions
It’s hard to find a business enabler that’s evolving as quickly as Big Data analytics. This undisputed darling of the loyalty program and retail world has now infiltrated nearly every industry, from...
View ArticleClik here to view.
Monitoring Your Applications’ Vital Signs—Without All the Pain
You have chest pains during your morning jog. You’re a little out of breath and your stamina’s fading fast. But, when you go to the doctor, no one checks your vital signs or hooks you up to a heart...
View ArticleClik here to view.
How Big Data is Becoming Predictive, Helping Executives Make Better Decisions
Businesses have always wanted a crystal ball to predict the future. Now they can almost have one if they combine Big Data, analytic prowess and deep domain and process knowledge. For the first time,...
View ArticleClik here to view.
Why ConAgra Foods Decided to Outsource HR Analytics After Doing It In house
This is the second article in a series on how companies are using Big Data to gain critical business insights. ConAgra Foods, a food maker based in Omaha, Nebraska, started its journey to using...
View ArticleClik here to view.
How to Use Customer Data to Improve Your Customer Experience in the Call Center
Customers are telling you exactly how to win and keep them. They share their data willingly, in exchange for a great brand experience. It’s up to savvy customer experience teams to make use of that...
View ArticleClik here to view.
The Six and a Half Things You Really Need to Know About Outsourcing | White...
Outsourcing may be one of the most complex topics in business today. Amazon.com lists almost six thousand book titles on the topic. In comparison, rocket science earns only 2,500 entries on Amazon’s...
View ArticleClik here to view.
Top 9 Innovation Trends in Outsourcing for 2015
Robotics, Analytics or Multi-channel enagagement? This report explores the innovative practices businesses are implementing in their outsourcing agreements. It is based on 100 in-depth interviews with...
View ArticleClik here to view.
Omni-Channel Retailing: The Importance of Seamless Customer Experiences |...
The customer experience has changed, and this time around, the customer is at the core, driving the change agenda. Customers expect to research, discover and purchase items across multiple channels —...
View ArticleClik here to view.
Transforming Supply Chain Management with RFID | Article
Some years ago, Radio Frequency Identification (RFID) was going to power supply chain systems to the next level. Retailers like Target, Metro Cash & Carry and Walmart adopted it, only to discover...
View ArticleClik here to view.
Outsourcing Enterprise’s BYOD Adoption to Improve Chances of Success | Article
Are you at work? Check the mobile phone you are using. If you are in the Europe, Middle East and Africa (EMEA) region, chances are your company has allowed you to bring your own smart phone to work....
View ArticleClik here to view.
What is Outsourcing? It’s Our Past, Present and Future | Article
Outsourcing is not a new or alien phenomenon. Almost every organization outsources some aspect of its business. A paint company may outsource the manufacture of its paint cans; a mobile network may...
View ArticleClik here to view.
Analytics-as-a-Service: Shaping The Next Big Future IT Infrastructure Trend |...
We’ve seen how data can deliver insights in the hands of people like Hans Rosling who has been listed amongst the 100 most influential people in the world in 2012 by Time magazine. Rosling has shown...
View ArticleClik here to view.
What to Outsource in the 24×7 Marketing Age | Article
The digital age has changed customer DNA forever. They have no patience with 9 to 5 and they’re shredding the concept of after-hours and weekends. They have a voice, and that voice demands to be heard...
View ArticleClik here to view.
Big Data Trends : New Uses, New Challenges, New Solutions | Article
It’s hard to find a business enabler that’s evolving as quickly as Big Data analytics. This undisputed darling of the loyalty program and retail world has now infiltrated nearly every industry, from...
View ArticleClik here to view.
How Big Data is Becoming Predictive, Helping Executives Make Better Decisions...
Businesses have always wanted a crystal ball to predict the future. Now they can almost have one if they combine Big Data, analytic prowess and deep domain and process knowledge. For the first time,...
View ArticleClik here to view.
Why ConAgra Foods Decided to Outsource HR Analytics After Doing It In house
This is the second article in a series on how companies are using Big Data to gain critical business insights. ConAgra Foods, a food maker based in Omaha, Nebraska, started its journey to using...
View ArticleClik here to view.
How to Use Customer Data to Improve Your Customer Experience in the Call Center
Customers are telling you exactly how to win and keep them. They share their data willingly, in exchange for a great brand experience. It’s up to savvy customer experience teams to make use of that...
View ArticleClik here to view.
Top 9 Innovation Trends in Outsourcing for 2015
Robotics, Analytics or Multi-channel enagagement? This report explores the innovative practices businesses are implementing in their outsourcing agreements. It is based on 100 in-depth interviews with...
View Article
